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Trust centre

Security, compliance, verification, and quality assurance made visible

Trust is Voquro's first product moat. Buyers need confidence before they move sensitive multilingual work, documents, payments, and live communication onto the platform.

Trust pillars

Voquro's trust centre should make safety and accountability visible before buyers commit sensitive work.

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Phase 1 control

Security

Data protection, access control, document storage, audit principles, and provider security posture.

Phase 1 control

Compliance

UK GDPR, privacy, human review, AI boundaries, regulated-sector readiness, and retention rules.

Phase 1 control

Verification

Identity, certificates, DBS/credential checks, sector badges, expiry, and admin review.

Phase 1 control

Quality assurance

Reviews, LQA, project checks, training standards, case studies, and outcome tracking.

Phase 1 control

Disputes and refunds

Completion windows, evidence review, complaints, escalation, and payment-release rules.

Controlled communication

Messaging, telephone and video access are tied to requests, assignments, verification state and admin visibility.

Payment protection

Clients pay before work starts, Voquro tracks completion, and payouts can be held during reviews, disputes or admin checks.

Evidence-led decisions

Documents, case notes, CAIT flags, complaints, refunds and QA outcomes should be visible to the right role only.

Phase 1 trust actions

  • Publish plain-English policies for security, compliance, verification, disputes, refunds, and complaints.
  • Define badge requirements, review states, expiry, and admin evidence checks.
  • Connect document review, complaints, refunds, and dispute outcomes to marketplace payments.
  • Collect case studies and testimonials only after written permission and measurable outcomes.
Open trust workflowsView admin concepts